1- I am a customer on one of the current plans. Can I change to the new plans?
Yes, if you are not on commitment.

2- What is the ‘Unlimited Minutes FUP’?
It is 43,200 minutes for all operators.

3- Once my internet quota is consumed, will the internet be stopped?
No, speed will be throttled to 256Kbps after you consume the plan quota. Boosters are available to increase the internet capacity.

4- Are there any services I must activate for the free WhatsApp calls while roaming?
Yes, just make sure to activate your roaming access.

5- Can I text using WhatsApp if I have WhatsApp call service while roaming?
No, WhatsApp calls while roaming will be valid only for voice calls. Video calls, downloads, and text messaging are not supported. If you want to send text, you must subscribe to roaming internet add-on’s.

6- How can I activate the free internet roaming on my KD 40 plan? How does it work?
You must opt-in by sending SMS code NP17 to 102, or get redirected from the landing page:
You can opt-in on any day of the month, and you can enjoy the benefits for the next 7 days. The service will not be affected on bill cycle.

7- How can I activate the free Jawwy TV service on my KD 30 plan?
Once you activate the plan:
1- An SMS will be sent to you with the username, password and link
2- Then download Jawwy TV
3- Enter the given username and password
4- You’ll receive a welcome message
5- start enjoying Jawwy TV