Are you ready for a revolutionary shopping experience? Shop the stc e-store today! Get the latest devices such as smartphones, tablets and Android smart watches, as well as our greatest voice and Internet package offers, all from the comfort of your home with one click buying and 24 hour free delivery to your doorstep. You can easily pay using K-NET on the site or "Cash on Delivery". Get the best online shopping experience in Kuwait with the stc e-store!
1. Who can access the stc e-store?
Anyone with Internet access can shop on the stc e-store for the best offers and bundles.
2. Are products purchased on the stc e-store delivered to my home address?
All orders will be delivered to the destination entered during checkout.
3. How much am I charged for delivery?
stce-store delivery is free of charge.
4. Do you ship internationally?
stce-store will only deliver locally in Kuwait.
5. Can I order without a valid civil ID?
No, you must have a valid civil ID with at least 3 months of validity.
6. What if I do not accept the terms and conditions?
Unfortunately, you cannot proceed to checkout if you do not accept the stc terms and conditions.
7. What methods of payment do you accept?
The stc e-store currently accepts K-NET and "Cash on Delivery".
8. How do I proceed through the checkout process?
The checkout process is simple and quick. Once you have finished adding items to your shopping cart, you will be automatically redirected to the checkout page. You must enter a valid mobile number for notification and validation purposes.
9. How secure is stc e-store?
stce-store is fully encrypted using SSL. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party and will be verified through a secure procedure.
10. The store layout on my browser is not showing correctly, what is wrong?
stc e-store should be used with the latest browsers such as Safari, Chrome or Internet Explorer. Make sure your browser is using the latest of each. Internet Explorer users must update their browser manually to Internet Explorer 9+.
11. Do I need to install special software to access stc e-store?
12. How do I cancel an order?
You can cancel an order if the item has not yet been delivered. To cancel an order you must call 102 within 1 hour of your order for a refund.
13. I did not receive an SMS notification.
You should receive notifications within seconds of your order. If you are using a stc line to confirm your order, you will receive it from stc sender ID. If you are using a non-stc line, you will receive an order from a regular 8-digit MSISDN.
14. When will I receive my order?
Orders will be processed once the transaction is complete. You should receive it within 24 hours of payment. If you did not receive your order, please call 102 to check the status of your order.
15 My order was automatically canceled.
This means you did not meet the credit policy requirements or there was an issue processing your order. If you feel this is a mistake, please contact 102