VIVA Reap Three Accolades at ME Call Centre Awards 2018 by Insights


Kuwait - 20th May 2018: VIVA, Kuwait's fastest-growing and most developed telecom operator has been recognized as “Best Industry Call Centre”, “Regional Problem Solver” and “Best Medium Help Desk”. VIVA received these significant accolades at the annual “Middle East Call Centre Awards 2018” event held on 25th of April 2018, in Dubai, and organized by Insights Middle East, the leading organization in the call centre and professional services industry.


Commenting on this achievement, Mr. Meshari Al-Hamad, Customer Management Director at VIVA, said: “We are really thrilled at VIVA to receive such awards that prove our endeavor to reach our customers’ needs satisfaction, who always deserve ‘more’. These achievements mirror VIVA’s boundless commitment to always seeking higher levels of excellence and world-class communications tools to amplify our customer service.” He added: “We are working to add more new channels to serve our customers and increase our communication tools to provide more ways for them to reach us which will accordingly yield to increasing our customer satisfaction and loyalty.”


The “Insights Middle East Call Centre Awards” Competition is the undisputed regional benchmark for remote customer interaction success. Not only is it widely acclaimed as the most comprehensive, rigorous and strategy-aligned contest of its type in the world, but a process to enhance outcomes and performance in areas such as customers’ data analysis, process re-assessment and re-development, and employee teamwork.


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