stc Terms and Conditions

1. Definitions

Welcome to qitaf, the loyalty program exclusively designed for customers ofstcin the State of Kuwait.

By enrolling in the qitaf program, you acknowledge and agree to be bound by these Terms and Conditions.

These Terms and Conditions may be amended from time to time, and your continued participation in the program shall constitute your acceptance of the Terms and Conditions as amended.

2. Eligibility

2.1The Qitaf loyalty program is available to all individualstccustomers with prepaid voice lines, postpaid voice lines, or mobile broadband (MBB) services.

2.2Corporate and institutional accounts are not eligible to participate unless otherwise specified bystc.

2.3stcreserves the right, at its sole discretion and without prior notice, to cancel or deny the membership of any customer in the Qitaf program.

3. Registration

3.1Eligible customers may register for the qitaf program upon activation of a prepaid or postpaid line, through the mystcKW mobile application, thestcwebsite, or by contacting customer service.stcmay also enroll customers automatically at its discretion.

3.2Membership in the qitaf program is free of charge and does not require the payment of any fees.

4. Earning qitaf points

4.1qitaf points are earned based on customer activities including, but not limited to, recharges, bill payments, and participation in special promotional offers bystc.

4.2The rate at which points are earned and the qualifying transactions shall be determined at the sole discretion ofstcand may be changed at any time.

4.3Additional points may be awarded as part of special promotional offers or for specific occasions, including but not limited to anniversaries or other campaigns.

4.4Earned points have no cash value and are intended solely to provide an entertainment experience for members within the framework of the loyalty program.

5. Redemption of qitaf points

5.1Points may be redeemed for rewards including, but not limited to, discounts, additional internet, call minutes, SMS messages, and discounts, offers, or privileges provided by program partners.

5.2Redemption options and the points value assigned thereto shall be determined bystcand may be amended at any time without prior notice.

5.3Points are non-transferable and may not be redeemed for cash.

6. Expiration and Forfeiture of Points

6.1qitaf points shall be valid for a period of twelve (12) months from the date they are earned, unless otherwise specified bystc.

6.2stcreserves the right to amend the validity period of points at any time with respect to points earned after such amendment.

6.3Expired points may not be reinstated or recovered.

7. Account Management

7.1Customers may check their qitaf points balance via the mystcKW mobile application, thestcwebsite, or by contacting customer service.

7.2Any disputes related to the accumulation or redemption of points must be reported within [10] days from the date of the relevant transaction.

8. Program Modification and Termination

8.1stcreserves the right to modify, suspend, or terminate the qitaf loyalty program at any time.

8.2Customers will be notified of any changes through official channels, including SMS, email, or announcements on the website.

9. General Terms

9.1Any fraudulent activity, misuse, or violation of these Terms and Conditions may result in the suspension or termination of a customer's participation in the qitaf program.

9.2stcshall not be liable for the loss, theft, or unauthorized access to qitaf accounts unless such loss or access is caused bystc’s acts, omissions, or negligence.

9.3Participation in the qitaf program constitutes express acceptance of these Terms and Conditions.

qitaf Terms and Conditions

qitaf loyalty program - Terms and Conditions